Delivery
Welcome to Olli Ella AU’s Delivery Information
We are delighted you’ve chosen Olli Ella AU. Our goal is to get your beautifully crafted items to you safely and as quickly as possible. Please find all the details about our shipping services below.
Delivery Areas
We currently offer shipping within Australia only. This includes all states and territories. We are unable to ship to PO Box addresses.
Shipping Options & Costs
We partner with reliable courier services to deliver your order. During the checkout process, you will be able to select your preferred shipping method. The available options and their associated costs are calculated in real-time based on your delivery address and the size/weight of your order. The exact cost will be clearly displayed for your review before you finalise your purchase.
Tracking Your Order
As soon as your order leaves our warehouse, you will receive a shipping confirmation email. This email will contain your tracking number and a link to monitor your parcel’s progress directly with the courier. You can also log into your account on our website to view the status of your order.
Delivery Instructions & Receiving Your Parcel
- Delivery Address: Please ensure your delivery address is entered correctly at checkout. We cannot be held responsible for parcels lost due to an incorrect address provided by the customer.
- Authority to Leave: If you are not home at the time of delivery, the courier may leave your parcel in a safe place at their discretion (if it is deemed safe to do so), deliver to a neighbour, or leave a card with instructions for collection from a local post office or depot.
- Inspecting Your Delivery: We recommend inspecting the external packaging of your parcel upon delivery. If there is any visible damage, please note this on the courier’s delivery docket or take a photo before accepting it. For any concealed damage discovered upon opening, please contact our customer care team within 48 hours.
Multiple Item Orders & Split Shipments
If your order contains multiple items, they may sometimes be shipped from different locations or in separate parcels to ensure the fastest possible delivery to you. You will be notified if this occurs and will receive separate tracking details. You will not be charged any extra shipping fees for split shipments.
Delivery Delays & Issues
While we make every effort to ensure timely delivery, factors outside our control (such as carrier delays, weather events, or customs processing) can sometimes impact delivery times. If you have concerns about a delayed delivery, please first use your tracking number for the most up-to-date information from the courier. If the tracking shows no movement for an extended period, please contact our customer care team for assistance.
Click & Collect
We currently do not offer a Click & Collect service from our warehouse.
Need More Help?
If you have any questions about delivery that aren’t answered here, please visit our FAQ page or contact our friendly customer care team via the contact form on our website. We’re always happy to help.